Is customer experience important in the on-demand economy?

In this episode, we’re interviewing Kurt Wilson, the director of customer care and central sales at Breather – the network with hundreds of workspaces, serving as a complement to the typical office.

In today’s discussion we’ll cover a handful of topics:

• The role customer experience plays in the on-demand economy.
• The importance of feedback and how to collect the right data.
• Why the net promoter score is the most important KPI for any on-demand company.
• We also cover topics on Zendesk, signals vs noise, and customer retention…among many other things.

Show Notes

Zendesk
Looker
Slack

How to get in contact Kurt

Connect with Kurt on LinkedIn
Visit Breather

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Send ideas for future episodes to Todd at Todd@dispatch.me

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