#24 The Future of Machine Learning and AI in Field Service

by Todd Stewart


We’re here today to talk with Bill Pollock about field service, machine learning, artificial intelligence, customer experience, 2018 trends, and everything field service enterprises should be aware of this year.

Bill Pollock is President & Principal Consulting Analyst at Strategies For Growth, the independent research analyst and consulting firm he founded in 1992. Previously, Bill served as President & Chief Research Officer at The Service Council (2011 – 2013); Vice President and Principal Analyst, heading up Aberdeen Group’s Service Management Practice (2008 – 2010); and Managing Analyst, Services Industry at Gartner (1995 – 2001).

He has published more than 300 articles in services trade journals including Field Technologies and Field Service Logistics, among many others.

In our conversation, we cover:

– What is so promising about machine learning and artificial intelligence?

– What do enterprises need to do to avoid potential machine learning and artificial intelligence hurdles?

– What should CTOs and CIOs evaluate if they’re ready for this type of technology.  Essentially, what is the checklist they should work through?

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