Home Service Job Details Should be Instant & Recorded

by Todd Stewart

Dispatch Insights

Overview: For service workers, how are job details currently delivered? Usually by phone or by conversation between co-workers. The conversation is usually an overview of what a customer is looking for and when they are expecting a worker to arrive at their house. Once a service worker arrives at the job, they have a conversation with the customer and perhaps take down some high-level notes while hopefully asking for “sign off” before starting a job. The work then begins and once finished, the service worker reviews the work with the customer. At that point, the customer may or may not be satisfied with the work. If they are satisfied then payment is arranged and everyone goes home happy. But what about when confusion arises around completed work? Who is to blame, the customer or the service worker? Does a high-level hand written contract provide enough detail for conflict resolution? Often times no, and a dispute between the customer and service company ensures which is unfavorable for both sides.

Benefits: In an ideal world, home service job details are sent to a service company in a detailed way, saved and recorded. That job, containing in-depth details and time/date confirmation is then assigned to the best service worker who is able to confirm the job and review the details with a customer prior to begging a job. Imagine, though, having all of your job notes saved per customer in a mobile app that you could show both customers and co-workers. The benefits of having these job details saved include both saving time during a job as well as clearly safeguarding your service company when job confusion arises. In addition, when a customer requests a job and has to take the time to provide job details, they usually are a qualified lead that should be followed-up with instantly. By having job details be sent and assigned to the most qualified service worker instantly, the conversation between customer and worker can begin right when the customer is highly motivated to schedule and confirm a job.

Takeaways: is one of the fastest growing on-demand home services startup in the world and has raised over $110M. One of the main reasons they’ve been so successful is due to being able to capture job details instantly, in detail and then assigning those jobs to a qualified professional all catering to customer needs. If you’re not currently offering the same thing, if not better, and recording all activity by the customer in an organized and sortable way then you’re behind the times. This means current and potential new customers are going to stop working with you because they’re used to receiving this type of service from start-ups like Handy and there’s not going back to the olden ways. The good news is that you can easily level the home services playing field against start-ups like Handy and reenergize your business quickly in a way that can increase revenue. Interested? To learn more, visit Dispatch and/or book a time for us to chat about how your business can benefit from improved job details.

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