The Dispatch Last-Mile Customer Experience (CX) will keep your customers in the loop and provide them with an in-home service experience they’ll love, all while giving you greater visibility into your last-mile.
Modern Digital Experiences
Customers expect more transparency, more interactivity, and individually tailored digital experiences. Brands using Dispatch can offer memorable customer experiences.
Effortlessly keep your customers in the loop with appointment reminders, status updates, On My Way notifications, feedback survey links, and a web-based customer portal where they can track every piece of information about their job, reducing no-shows by 86%.
On average, Dispatch clients see a 35% increase in NPS because they offer digital customer experiences. Any business with a field workforce can quickly layer Dispatch’s Last-Mile CX over their existing technology to start using it right away.
Dispatch clients collect more positive online reviews and because of triggered alerts, have the ability to instantly triage negative customer experiences. On average, Dispatch users who resolve poor customer experiences with our notification system see a 6.6% reduction in churn.
See how Dispatch can improve your service experience.
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