Overview: It’s a story that happens all too often. A customer calls for a one-time visit/service appointment. A service professional arrives, gets started on the job and determines that there’s more work that needs to be done than the initial scope.
Scheduling additional appointments for one overall job and including multiple people for those future visits goes from a simple conversation between the company and the customer to a back and forth of communication confusion and mismanagement.
Benefits: Efficiently managing multiple appointments and people for one job has the ability to save time, improve communication and monitor costs accordingly.
Save time – As the number of visits and people involved grows within a given job, the more room for time wasting. Coordinating schedules, requirements, payments and timelines become sluggish and confusing. By managing everything from one centralized location, service companies can execute complex, ongoing jobs with relative ease.
Improve communication – It’s only human nature that the more people involved in a situation, the more confusion that comes with it. Being able to clearly communicate job changes and status updates to customers will improve efficiency and the experience for all parties involved. Communication breakdown is one of the leading reasons that complex jobs fall apart, but by being clear from the start, using a simple communication platform and actively updating statuses you’ll find that improving communication is easier than you thought.
Monitor costs – When there are multiple visits and people needed to complete a work order there’s always a risk of inflated costs. Those costs keep in mind can become inflated both for the customer as well as the service company if time/resources aren’t managed properly. Ensuring your costs are being properly forecasted and executed on will provide peace of mind for everyone.
Takeaways: Managing multiple appointments and people for one job can be challenging and often leads to problems, but it doesn’t have to be that way. There are simple ways to ensure your team and your customers are on the same page from the start of any job and stay on the same page as jobs evolve. Interested? To learn more, visit Dispatch and/or book a time for us to chat about how your business can benefit from multiple appointment management.