The Complexity of Interval-Based Location Tracking

by Todd Stewart

Dispatch Insights

Overview: Interval-based location tracking will delight your customers. Period. Ok, let’s clarify this. Where are your field workers right now? If you are an enterprise such as Verizon you must know where your field workers are at all times.

Why worry about their location? Companies like UPS and FedEx obsess about tracking and the location of their drivers for numerous reasons.

You can better route your field workers if you know how long it takes to get to a location at a particular time of the day. You can also better schedule jobs for your field workers if you know how long each type of job takes on average. Finally, the customer is in the know where the field worker is at all times and can better manage their day.

The end results are that you operate your business much more efficiently.

How do you track your field workers? That’s where things get complicated. Interval based location tracking where you set a time interval to ping a mobile app for an update of your field worker location is the ideal solution for this job.

Benefits: There are 3 ways an easy to use mobile app with interval-based location tracking can delight your customers and your field workers:

  • Customers know exactly where the service professional is located – If you ever had any repair service done at your home you probably got a time window slot of when the technician will show up. That time slot is usually 5 hours or more. The experience sucks, since you have to block out most of your day and you don’t exactly know when the technician will show up. Interval-based location tracking lets you send a signal to the app on technician’s phone to see where they are and then automatically display that information to the end customer on their mobile app. The customer is always up to the date of the locations and status of the technician knowing exactly when they’ll show up.
  • More efficient routing and job assignment – As an on-demand startup or enterprise company you can set a specific time interval to ping the location of your field workers. Tracking how long it takes for your workers to accomplish a job and drive to and from a location at different times of the day is invaluable information. Analyzing such data can help you assign jobs much more efficiently and have your field workers spend less time driving and waiting and more time working. The cost savings on this alone will amount to 10x the amount you spend tracking and analyzing this data.
  • Avoid same obstacles, pitfalls, and issues– Using interval-based location tracking for your service professionals helps them and you avoid the same obstacles they encountered before. For example, if it takes a very long time to get into a specific apartment to do a job you can have your system note the time it took between when the technician arrived and when they started a job. If you know that Fridays at 3 pm is the worst time to go to a specific location based on your data, you can have your system assign jobs to this location for a different time.

You can be tracking your field workers with just a few clicks. To learn more, visit Dispatch and/or book a time for us to chat about how your business can track your field workers with interval based location tracking.

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