Why Multi-Tenant & Parent Orgs Can Be Confusing for Team Managers

by Todd Stewart

Dispatch Insights

Team managers and subcontractors need to have full control of their team and only their team, yet quite often the permissions in various accounts get screwed up and managers end up having access to multiple teams. Here is a common scenario:

Each team manager needs to have access to review and manage their team members’ activity and profile. Now the boss of that team manager has a team of managers they need to do the same for. By default, the boss also gets access to all the people under the team manager and so on. They might not want access to everyone underneath them and just want one level down.

This type of team hierarchy gets extremely confusing very fast with multiple levels of permissions and access to

Furthermore, different groups of people within a company might have different managing organizations. For example, a home insurance company might subcontract another company to do home visits with customers. The hierarchy now becomes parent company as the manager of the subcontracting company and the manager of subcontract company down to all the teams and field workers within it. Imagine if the parent company had access to all the levels down to field workers and only wanted two levels down.

Having a software solution that is flexible and customizable enough to accommodate such needs is a must for any service startup or enterprise.

Benefits: There are 3 ways an easy to use software system eliminates any confusion for multi-tenant and parent organizations.

  • Full control of your team and only your team – It should be simple for any team manager using the system to add or enter all their team members and designate their team. If they want to add another level of the hierarchy to the team they should be able to do that with ease, but at any given time there should be easy to use controls to designate who is on a specific team. The team manager should have complete control of the team they have on the system and only that team.
  • Seamless parent org & subcontractor controls – Having a subcontract relationship can add complexity to the way a team is defined in your system. A parent company such as a home insurance firm should be able to easily add and configure a subcontracting company and all the teams within it in their system. Each team manager should only see and control their own direct team no matter if you’re at the parent company or the subcontracting company.
  • Easily add and remove layers of hierarchy – If a team manager wants to add a level of hierarchy under their team members it should be done with a click of a button. If they’d like to toggle and switch between having access and control to three levels down from them (managers directly underneath them, team members they manage, and so on) or just one level down the software should be flexible enough to let them do so with ease.

You can be controlling your team and only your team with just a few clicks. To learn more, visit Dispatch and/or book a time for us to chat about how your business can give team managers and subcontractors full control of their team and only their team.

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